At idioticias, every product is custom printed and manufactured on demand specifically for you at the time of purchase. Due to the personalized nature of our print-on-demand products, we adhere to the following Return and Refund Policy:
Defective, Damaged, or Incorrect Items
If your order arrives with a manufacturing defect, damaged print, or if you received the incorrect item, we take full responsibility. To request a free replacement or a refund:
- Contact us at hola@idioticias.com within 14 days of receiving your order.
- Attach clear photos showing the defect or damage in detail, as well as a clear photo of the shipping label on the original packaging.
- Once verified, we will process a replacement order at no additional cost to you or, if you prefer, issue a full refund for your purchase.
Size, Color, or Mind-Change Exchanges
Because each item is custom made to order upon checkout, we do not accept returns or exchanges for incorrect size selection, color preference, model choice, or buyer's remorse.
We strongly recommend reviewing our sizing charts and product details in the description of each item before completing your purchase.
Undelivered Packages and Incorrect Address
It is the buyer’s responsibility to ensure that the shipping address entered during checkout is complete and accurate. If a package is returned to us or our fulfillment facility due to an incorrect address provided by the customer or failure to claim the package at a local post office, the customer will be responsible for any re-shipping fees.
Packages Lost in Transit
If the estimated delivery date has passed and the tracking details show no recent updates, you must notify us at hola@idioticias.com within 30 days of the original estimated delivery date. Beyond this 30-day window, carriers and our fulfillment partners automatically close claims, and we will be unable to issue a free replacement or refund.
Cancellations
Because orders are sent to production automatically immediately after payment confirmation, we cannot accept order cancellations or modifications once a purchase is finalized.
Contact Information
If you have any questions regarding our Return & Refund Policy or require assistance with a received order, please contact our support team at: hola@idioticias.com. We are happy to help!